Mercy Medical Group, DPIM-South: Livestrong.com

Sunday, March 14, 2010

Livestrong.com

Check out www.livestrong.com (link to the right). You can register for free. I especially like the "Daily Plate" part of the website. Once you create a registered account name, you can track your daily calorie intake and exercise. This is a nice tool (and a lot cheaper than signing up for weight watchers!) Plus, it sets your calorie goal based on your height, weight, age, baseline activity level, and desired weight loss (or weight gain for some of our patients).

In addition, they have an iphone / ipod touch application which allows you to track your foods "on the go."

This costs about $3.00 but is well worth it.

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Our Nurse Practioners

Maryellen Bowman, FNP- B.C., received her BSN and MSN from Saint Louis University and Family Nurse Practitioner (FNP) Certification from the University of Missouri-St. Louis. She has been with St. John’s Mercy for many years in various roles in several areas including General Medicine, Oncology, ICU and as Nurse Manager on Pediatrics/PICU. She joined our practice in 1998 and works primarily with Dr. Helton’s patients.

Nancy Bourgeois, N.P.-C., received her BSN from Webster University in Kansas City, Mo., and her MSN and N.P. Certification from Maryville University in St. Louis. She has extensive cardiology nursing experience, having worked in cardiac rehab and cardiothoracic surgery. She also worked as an R.N. and assistant nurse manager in the medical ICU, as assistant director of home care and in occupational health nursing. Bourgeois primarily works with Dr. Kunst’s patients.

Cindy Tench, FNP-B.C., received her BSN from Maryville University, her MSN from the University of Missouri-Kansas City and her Family Nurse Practitioner (FNP) Certification from the University of Missouri-St. Louis. She has more than 12 years of experience as an internal medicine N.P., five in rheumatology, along with many years of experience as a clinical nurse specialist in cardiology. Although she works primarily with Dr. Hilgeman’s patients, she is available to see any of our patients.

Our Practice

Welcome to Our Practice

The five physicians and three nurse practitioners at Des Peres Internal Medicine South are part of St. John’s Mercy Medical Group (SJMMG) and our five physicians are only on staff at St. John’s Mercy Medical Center (SJMMC).

Our entire staff looks forward to taking care of your medical needs. If you have any questions or concerns, please call our office manager, Jan Muschler, at 314-821-1313. Thank you again for choosing St. John’s Mercy Medical Group!

Nurse Practitioners

A Nurse Practitioner (N.P.) is a registered nurse with advanced academic and clinical experience, which enables the N.P. to diagnose and treat illnesses as part of our health care team. Working in collaboration with a physician, N.P.s provide high-quality, cost-effective care for patients and may prescribe certain medications, order tests, analyze test results and provide counseling on health care concerns and health maintenance.

Office Hours

Our office is open on Monday, Tuesday, and Thursday, 8 a.m.-4:15 p.m., and on Wednesday and Friday, 7a.m.-4:15 p.m. Our phones are answered daily from 8a.m.-4:30 p.m.

After-Hours Needs

Please call the exchange at 314-364-5222. Your physician or the physician on call will contact you within twenty (20) minutes. Non-urgent matters should be handled during normal business hours. When an emergency exists, seek immediate emergency services. The Emergency Department physician at SJMMC will contact your primary care physician.

New Symptoms

Each of our physicians block specific appointments daily for acutely ill patients. If your physician’s schedule is full, one of our N.P.s will see you or, if you choose, you may be seen by one of the other physicians.

Medication Refills

If you need a prescription refill, please allow 48 hours for processing and have your pharmacy phone number available when you call our office. For 90-day prescriptions, please have the name and fax number available for our staff.

Medical Advice

When you call our office with a question or concern, we may ask that you speak to our triage nurse, so that she may promptly assess the concern and relay you message appropriately to the physician. The triage nurse will speak directly to your physician and return your call. We will make every effort to address your concern and return your call during the same day. If you have not had a recent office visit, your physician may request that you make an appointment to be properly evaluated.

Hospital Stays

Should you be admitted to SJMMC, our physicians work with Mercy Hospitalist physicians to provide you with specialized hospital care for the management of acute illness during the hospital stay. Hospitalists are Internal Medicine Physicians working only in the hospital who care for our patients and remain in contact with our physicians concerning your progress.

Electronic Health Records

SJMMG and SJMMC currently are installing a new, state- of-the-art computer software program called “Epic.” This system provides St. John’s Mercy facilities, specialists and primary care physicians with a common Electronic Health Record (EHR) that allows information to be consistent and available as needed for your treatment. Your medical history, including medications, allergies, immunization records, laboratory results, test results, billing and insurance information will all be included in your secure, up-to-date electronic record.

Insurance Plan Participation

We accept most insurance plans. Please consult your health insurance plan to determine if your physician participates.

Insurance Cards And Co-pays

Please bring your insurance card and co-payment with you to each visit. Notify our front desk registration staff if you have a new insurance company.

Billing

SJMMG has a central physician billing office, which will handle most of your questions concerning your account. For billing questions, please call 314-364-4999. If they cannot help you, then call our office and ask for our billing department.

Central Referral Scheduling (CRS)

Your physician may decide to refer you to a specialist. St. John’s Mercy CRS will assist you with that referral and any HMO referral authorizations that you may need. Their phone number is 314-364-4574 or toll-free, 1-866-272-1428.

Central Test Scheduling (CTS)

Your physician may order tests for you that require an appointment. St. John’s Mercy CTS will call you to set up that appointment within 48 hours. If they do not call, you may contact them by calling 314-364-3300 or toll-free, 1-888-621- 8882.

Labs and Test Results

If we receive urgent test results or ProTime results, we will call you as soon as we receive those results. With any other tests performed or blood work, you can expect a call or letter from your provider within 7–10 days.

Forms

We charge $20 to complete forms, such as FMLA and medical disability statements. These may take 3–5 days to complete. Please allow enough lead time for us to complete your forms in the required time frame.

Medical Records Releases

Medical Records Releases and Attending Physician Statement requests may take 7–14 days to process. We use an outside service, Healthport, to process these requests. Healthport’s Customer Service number is 1-800-733-2679.

Mercy Medical Group, DPIM-South

Sunday, March 14, 2010

Livestrong.com

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